Effective Telephoning: Teacher's Book by Jeremy Comfort

By Jeremy Comfort

This sequence of 5 video-based classes is helping to enhance language and verbal exchange talents in particular enterprise parts.

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How a re co m plaints ha nd led in their cou ntries! 2 Nick pho nes to co mplain to Helen abo ut th e non -arrival o f a revised costs estimate. 3 Play Version I witho ut sto pping. Ask the m what they th ink of the call. what is the effect ofHclcn's react ion ! Ask the m if th ey wo uld have done it di fferently. lOJ negative responses. Refer students to th e An swer Key in th e St udent's Book. 5 Play Version 2. In what way has Helen 's performance improved? Youcould also discuss to what extent her reaction would be approp riate in your students' business cult ure.

2 Nick pho nes to co mplain to Helen abo ut th e non -arrival o f a revised costs estimate. 3 Play Version I witho ut sto pping. Ask the m what they th ink of the call. what is the effect ofHclcn's react ion ! Ask the m if th ey wo uld have done it di fferently. lOJ negative responses. Refer students to th e An swer Key in th e St udent's Book. 5 Play Version 2. In what way has Helen 's performance improved? Youcould also discuss to what extent her reaction would be approp riate in your students' business cult ure.

You are out of th e office. Take th e role of a colleague and take a message. Call 2 Now call Student B back and d iscuss th e work p lacem en t exchange. Ask him/her to send yo u a fax outlining the proposal with details of the candidate. Fax You should now receive a fax with t he detai ls of the Spanish can didate. Call 3 Make a fina l call 10 Student B to try to fina lize th e arr an gem ent s. Photocoplable O O X F O R D U S I V E R S IT Y PR E S S 4S Activity 5 Messages B (Pair work ) Student B Yo ur name is Stefano Gonzales.

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