Business Performance Management . . . Meets Business by IBM Redbooks

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One key task is the definition of KPIs, and how they are used to monitor and manage business and system operations. As we have already discussed, a BPM system can detect threshold conditions for KPIs and generate alerts that call for corrective actions. We depict this in a high-level system’s view in Figure 1-2. A BPM system receives business and IT event data and filters it through business rules or policies. Compliance is checked and alerts sent as appropriate to the user interface. Suitable action is then taken to resolve any business exceptions.

The resulting integrated and mediated environment provides an end-to-end view of business operations that would otherwise not be possible. Data warehousing technologies are used to extract, transform, and load (ETL) business transaction data into data warehouses, which is then used for creating business intelligence. Business services management helps monitor the performance and health of the IT infrastructure in real-time to aid in optimizing system performance. These technologies, however, only partially address the challenges facing enterprises, because they are typically not well integrated.

Basel II promises significant business benefits, but will be a major change for most businesses. Supporting Basel II requires companies to review how they support the regulatory process and the broader framework implied by Basel II. In particular, it forces them to consider how they will integrate data, and also processes, that are currently split between finance, operational, and risk-management functions. Basel II does, however, provide businesses with the opportunity to free themselves from legacy problems and out-of-date management structures.

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